Using Key Performance Indicators and Benchmarks to Drive Effective Utility Management

Date: October 19th 2010

Presenter: Don Degen from the City of Kelowna, Valerie Jenkison from World Water and Wastewater Solutions LTD (WWWS)

About The Webinar

A webinar that will focus on how Key Performance Indicators (KPIs) and Benchmarks fit into the Effective Utility Management (EUM) concept.

    You'll Learn

  • What is EUM
  • Canadian Industry Benchmarks
  • How can KPIs drive the operation and ensure greater effectiveness and efficiencies
  • What can be measured
  • How to integrate KPIs into operations and create staff buy-in

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