Client Support

Our industry-leading WaterTrax client support provides free, timely and proactive general assistance, as well as dedicated help in the event of any technical disruptions, so you can maintain the health and integrity of your water/wastewater system.

Our assistance not only helps mitigate system risks, but enables you to take advantage of the latest WaterTrax innovations and insights.

Our support is about providing the guidance our clients need while helping them leverage existing solutions. In other words, it’s about helping you quickly and efficiently respond to issues while improving your core business processes.

Contact Client Support
Toll free:     1. 866. 933. 3713
Email:          [email protected]
Hours:         8:00 AM EST - 7:30 PM EST

If your call is not answered immediately, please leave us a detailed message. A member of our support team will respond to your issue as soon as possible.

Client Testimonial

“I would like to compliment WaterTrax on their commitment to continuous improvement, always striving to understand the customer’s needs as well as helpful future enhancements.  They listen and act. Their customer support is outstanding, with most responses to requests for help just minutes away. Thank you for making my job easier and more productive.” – Brenda Meyer Principle Engineer, Western Municipal Water District

Meet Our Support Team

  • Brian Kut

    Brian Kut

    Customer Success Manager

    Brian Kut is passionate about the water industry. He has spent the last 6+ years in the water and wastewater industry speaking with industry specialists, attending industry events, and gathering industry best practices to apply to his role as Customer Success Manager. His main responsibilities include account management, client check-ins, customer training, and account reviews. Brian's chief... Read More »

  • Tyrone Yan

    Tyrone Yan

    Customer Support and Implementation Specialist

    Tyrone is a seasoned client service specialist with a history working with clients to implement various software programs. At WaterTrax, as a WaterTrax Client Services representative, he is the first person that our clients speak with. He is responsible
    for setting up new client accounts, importing historical data, trouble-shooting client issues, liaising
    with product development on behalf of customers when needed... Read More »

Support Request

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