Our industry-leading WaterTrax client support provides free, timely and proactive general assistance, as well as dedicated help in the event of any technical disruptions, so you can maintain the health and integrity of your water/wastewater system.
Our assistance not only helps mitigate system risks, but enables you to take advantage of the latest WaterTrax innovations and insights.
Our support is about providing the guidance our clients need while helping them leverage existing solutions. In other words, it’s about helping you quickly and efficiently respond to issues while improving your core business processes.
Contact Client Support
Toll free: 1. 866. 933. 3713
Email: [email protected]
Hours: 8:00 AM EST - 7:30 PM EST
If your call is not answered immediately, please leave us a detailed message. A member of our support team will respond to your issue as soon as possible.
“I would like to compliment WaterTrax on their commitment to continuous improvement, always striving to understand the customer’s needs as well as helpful future enhancements. They listen and act. Their customer support is outstanding, with most responses to requests for help just minutes away. Thank you for making my job easier and more productive.” – Brenda Meyer Principle Engineer, Western Municipal Water District
Meet Our Support Team
Customer Success Manager
Brian Kut is passionate about the water industry. He has spent the last 6+ years in the water and wastewater industry speaking with industry specialists, attending industry events, and gathering industry best practices to apply to his role as Customer Success Manager. His main responsibilities include account management, client check-ins, customer training, and account reviews. Brian's chief... Read More »
Customer Support & Training Specialist
Golriz is the Customer Support & Training Specialist for WaterTrax. She is passionate about problem solving, public relations, and training. With her software and research background, and her enthusiasm for customer support, she thrives on helping customers on their success paths.
Client Services Representative
Tyrone is a seasoned client service specialist with a history working with clients to implement various software programs. At WaterTrax, as a WaterTrax Client Services representative, he is the first person that our clients speak with. He is responsible
for setting up new client accounts, importing historical data, trouble-shooting client issues, liaising
with product development on behalf of customers when needed... Read More »