Privacy Policy

This Privacy Policy explains how WaterTrax protects information that may be collected when people visit, and when users register for and access WaterTrax online services.

Website Visitors

You are a website visitor if you browse to without signing in and/or register to attend a WaterTrax web demonstration.
Personal Information Collected

If a website visitor requests information from WaterTrax or registers to attend a web demonstration, personal information such as name, address, telephone number, email address, and area of interest or industry may be collected. WaterTrax will use this information to contact the website visitor to meet his or her request and/or to facilitate web demonstration attendance.

We do not use cookies to collect or maintain any information on website visitors.

Registered Users of our Online Services

You are a Registered User if you have a username and password to access WaterTrax online services (i.e. Utility Service, Agency Service, Laboratory Services).

Personal Information Collected

WaterTrax requires registered users’ name, email address, city, state/province, country, and zip/postal code, and requests some optional information such as company name, phone number, fax number, and mailing address. This personal information is required to verify, identify, and authorize access to online services.

Personal information may also be used by WaterTrax Customer Support to identify registered users who contact WaterTrax, and to send technical support information to registered users.

Within the online services cookies are used for session tracking. No personal information is collected through these means.

Registered users may correct or change the personal information stored by WaterTrax by signing in and accessing their user settings from their service home page.

Registered users are responsible for maintaining the secrecy of usernames and passwords. Registered users are also bound by some conditions of the WaterTrax Customer Service Agreement, which is the agreement between WaterTrax and its online service clients (e.g. municipalities, health agencies, utilities, etc.).

Personal Information is Not Disclosed

WaterTrax will not disclose any personal information, except as described in this Privacy Policy, or to comply with applicable laws or valid legal process, or to protect the rights or property of WaterTrax. We do not give, rent, lend, or sell personal information. From time to time we may provide aggregate (statistical) information to third parties to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes, however this information does not identify individual persons.
Promotional Communications

We may use personal information to send occasional promotional notices (such as newsletters) about WaterTrax services, unless instructed not to. WaterTrax makes tools and procedures available so that website visitors and registered users can opt out at the time of information submission, or at any time afterwards.

External Websites

We may provide links from our website or online services to other websites. If you follow these links from our site to theirs, you should be aware that these other sites have their privacy and data collection practices. WaterTrax has no responsibility or liability for these independent policies. For more information regarding a site and its privacy policies, check that site.
Server Request Logging

As is typical, we log http requests to our servers. This means that we know the originating IP address of a website visitor or registered user requesting a URL. We occasionally analyze the log files for maintenance purposes.

Corporate Privacy Officer

To contact our Corporate Privacy Officer to address questions regarding WaterTrax privacy practices, please email [email protected] or call 1.866.812.2233, or send a letter addressed to the Corporate Privacy Officer to either of our corporate addresses listed on our website.

Unsubscribe from Mailing List

If you have received electronic correspondence in the past from WaterTrax, and would like to unsubscribe from our mailing list, please send an email to [email protected], call 1.866.812.2233, or send a letter addressed to the Corporate Privacy Officer to either of our corporate addresses listed on our website. Please be sure to include your relevant contact details.