Client Support


Our industry-leading WaterTrax client support provides free, timely and proactive general assistance, as well as dedicated help in the event of any technical disruptions, so you can maintain the health and integrity of your water/wastewater system.

Our assistance not only helps mitigate system risks, but enables you to take advantage of the latest WaterTrax innovations and insights.

Our support is about providing the guidance our clients need while helping them leverage existing solutions. In other words, it’s about helping you quickly and efficiently respond to issues while improving your core business processes.

Contact Client Support
Toll free:     1. 866. 933. 3713
Email:          [email protected]
Hours:         8:00 AM EST - 7:30 PM EST

If your call is not answered immediately, please leave us a detailed message. A member of our support team will respond to your issue as soon as possible.

Meet Our Support Team

  • Brian Fon-Sing

    Brian Fon-Sing

    WaterTrax Client Services Manager

    As the WaterTrax Client Services Manager, Brian is responsible for managing implementation, training and client support for all WaterTrax clients. Brian has over ten years of client facing roles in customer support and management experience.  Prior to joining WaterTrax, Brian was the Support Services Manager for a utility services provider specializing in water, wastewater and sustainable energy and... Read More »

  • Jaber Tawil

    Jaber Tawil

    P.Eng., Eastern Account Executive

    Based in Montreal, Quebec, Jaber has more than ten years of engineering experience. Specializing in training and implementation of the WaterTrax software suite for utilities of all sizes, Jaber is a problem-solver well-accustomed to interpreting client needs.

    Jaber joined the WaterTrax team in 2012 and has completed setup and training of all WaterTrax software products and provides ongoing technical support to... Read More »

  • Tyrone Yan

    Tyrone Yan

    Client Services Representative

    Tyrone is a seasoned client service specialist with a history working with clients to implement various software programs. At WaterTrax, as a WaterTrax Client Services representative, he is the first person that our clients speak with. He is responsible
    for setting up new client accounts, importing historical data, trouble-shooting client issues, liaising
    with product development on behalf of customers when needed... Read More »


Support Request

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