Utilities Kingston Case Study

Utilities Kingston implemented WaterTrax Maintenance Management to streamline their operations and develop a proactive maintenance program to effectively manage their treatment facilities, now and in the future.

WaterTrax Maintenance Management allows us to capture the full picture of what it takes to fully complete a job, so we can easily determine what the cost is to keep the routine maintenance in all of our facilities.

Kevin Hannah, Supervisor, Water And Wastewater Treatment Maintenance, Utilities Kingston

Water Maintenance Management Case Study

Utilities Kingston is a city-owned corporation that is dedicated to the responsible management of safe, reliable utility services for communities in and around Kingston, Ontario. As a provider of vital public services to the area, the Water and Wastewater Division at Utilities Kingston ensures that clean drinking water is delivered to over 36,000 customers every day and that wastewater is collected and treated with the highest safety standards.

The Challenge

Utilities Kingston underwent an organizational restructure with a vision to streamline operations and improve efficiencies at all levels within the organization. Key challenges that Utilities Kingston were experiencing included:

  • Poor work order workflow
  • Vast geographic location of facilities
  • Division re-organization
  • Reactive maintenance processes
  • New operational processes

Staff apprehension to implement a technology system

Utilities Kingston wanted to find a product that would help them resolve these inefficiencies, integrate new processes and help them to implement industry best practices.

The Solution

Utilities Kingston adopted the WaterTrax Maintenance Management system. It was important to the Water and Wastewater Division to implement a product that would be accepted by staff and management, was easy to use, specific to their industry, accessible across a vast network of treatment facilities and that could be used to provide a preventive maintenance approach. The WaterTrax Maintenance Management system allowed Utilities Kingston to address all of these challenges.

WaterTrax’s ability to seamlessly consolidate inventory data and work flow management into an easy to use, cloud-based system ensured the solution fulfilled the operational needs of the division. Within a few months of implementation, Kevin and his staff were comfortable using the system and began seeing the benefits and results from using Maintenance Management.

The Benefits

With WaterTrax, Utilities Kingston has been able to implement a user-friendly system which has made the progressive changes in the organization’s structure, workflow and culture have a positive result.
Key benefits include:
  • Cloud-based, accessible anytime and anywhere
  • Ease of implementation, user-friendly application
  • Inventory Database, reliable documentation and historical records
  • Preventive Maintenance, a proactive approach
  • Sense of Ownership, empowering staff to set their own work days